Cookie policy
Updated 25 October 2026 · version v2
1. What cookies are
Cookies are small text files that a website stores in your browser. Other technologies such as pixels and the browser’s local storage work in a similar way – in this policy we call all of them cookies. They make the website work and, with your consent, allow us to measure visits and advertising.
2. Who uses cookies
The website is operated by City Dental Clinic s.r.o., Prievozská 1318/14, 821 09 Bratislava – Ružinov, Slovakia, company ID (IČO) 47 347 023, Commercial Register: section Sro, file 91176/B. Third-party cookies are set by these providers:
- Google Ireland Limited – Google Tag Manager, Google Analytics, Google Ads, Google Maps, YouTube
- Meta Platforms Ireland Limited – Facebook, Instagram
- TikTok Technology Limited (Ireland) – TikTok
- LinkedIn Ireland Unlimited Company – LinkedIn
- Twitter International Unlimited Company (Ireland) – X
3. Legal basis
We use necessary cookies without consent under Section 109(8) of Slovak Act No. 452/2021 Coll. on Electronic Communications, because the website cannot work without them. We store or read all other cookies only with your prior consent (Section 109(8) of Act No. 452/2021 Coll. and Art. 6(1)(a) GDPR). Consent is voluntary – if you do not give it, you can use the website without restriction; only the embedded map and videos are not shown.
4. Cookie categories
- Necessary – running the website, remembering your cookie choice, sending forms securely. They cannot be switched off.
- Analytics – visit statistics (Google Analytics). Helps us improve the website. Analytics and marketing tools are loaded through Google Tag Manager, which sets no cookies itself and loads only after your consent.
- Marketing – measuring how well ads work and showing relevant advertising (Google Ads, Meta – Facebook and Instagram, TikTok, LinkedIn, X).
- External media – showing Google Maps and YouTube videos directly on the website. Without consent we do not load them; you can open the map directly in Google Maps.
5. Cookies we use
| Name | Provider | Purpose | Expiry | Category |
|---|---|---|---|---|
| ccf_consent | City Dental Clinic | Stores your cookie choice and an anonymous consent ID. | 12 months | Necessary |
| _ga | Google (Analytics) | Distinguishes visitors for statistics. | 2 years | Analytics |
| _ga_<ID> | Google (Analytics) | Keeps the state of a visit for statistics. | 2 years | Analytics |
| _gcl_au | Google (Ads) | Measures whether a visit from an ad led to a booking or a call. | 90 days | Marketing |
| IDE, test_cookie | Google (doubleclick.net) | Showing and measuring Google ads. | 13 months / 15 minutes | Marketing |
| _fbp, _fbc | Meta (Facebook, Instagram) | Ad measurement and remarketing on Facebook and Instagram. | 3 months | Marketing |
| fr | Meta (facebook.com) | Delivering and measuring Meta ads. | 3 months | Marketing |
| _ttp, _tt_enable_cookie | TikTok | Ad measurement and remarketing on TikTok. | 13 months | Marketing |
| li_fat_id, li_sugr | Ad and conversion measurement on LinkedIn. | 30 days / 3 months | Marketing | |
| bcookie, lidc, UserMatchHistory, AnalyticsSyncHistory | LinkedIn (linkedin.com) | Browser identification and ad data synchronisation. | 1 year / 1 day / 30 days | Marketing |
| muc_ads, personalization_id, guest_id | X (Twitter) | Ad measurement and remarketing on X. | 13 months | Marketing |
| NID, AEC | Google (Maps) | Settings and abuse protection when the map is shown. | 6 months | External media |
| YSC, VISITOR_INFO1_LIVE | Google (YouTube) | Playing embedded videos and video statistics. | session / 6 months | External media |
Analytics, marketing and external media cookies are set only if we use the tool on the website and you have agreed to its category. The exact names and expiry are set by the providers and may change; current information is in their privacy policies.
6. What we send to advertising providers
We only send third-party tools the type of event (for example that the booking form was sent or a phone number was clicked). We never send them the contents of forms, the chosen treatment, health information or the contents of complaints.
7. Google Consent Mode
The website uses Google Consent Mode v2. Until you give your consent, Google and other providers’ tools are not loaded at all and store no cookies.
8. Transfers outside the EU
Google, Meta, LinkedIn and X may transfer data to the USA; their parent companies are certified under the EU-US Data Privacy Framework, which the European Commission has recognised as providing adequate protection. TikTok may also transfer data to other countries outside the EEA on the basis of standard contractual clauses approved by the European Commission.
9. Record of your consent
So that we can prove you gave consent (Art. 7(1) GDPR), each time you make a choice we record an anonymous consent ID, the time, your choice, the version of this policy and the website language. The record contains no IP address or other data that would let us identify you directly. We keep these records for 3 years.
10. How to change or withdraw your consent
You can change or withdraw your consent at any time – as easily as you gave it. Withdrawal does not affect the lawfulness of processing before it. When you withdraw consent, we delete the cookies the website can access; cookies stored on the providers’ domains can be deleted in your browser settings. We will ask for your consent again after 12 months at the latest, or when the list of providers changes.
You can also delete or block cookies in your browser settings.
11. Contact and your rights
More about how we process personal data and about your rights (access, rectification, erasure, restriction, objection, portability) is in our Privacy statement. For questions, contact gdpr@cityclinic.eu. You also have the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava.